Due to the nature of our products, all sales are considered final once an order has been processed and shipped. Our products are sold strictly for laboratory research use only and must be handled and stored under controlled conditions. For this reason, we are unable to accept returns or offer refunds on opened, used, or delivered products.

If an order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will review the claim and, if approved, provide a replacement or store credit at our discretion. Shipping fees are non-refundable.

Orders that are canceled prior to shipment may be eligible for a refund, less any processing fees incurred. Once an order has shipped, it cannot be canceled.

How to Request Assistance

If you believe your order qualifies for review due to damage, an incorrect shipment, or a missing item, please contact our Customer Support team within 48 hours of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging, and shipping label (if applicable)

Requests submitted after the 48-hour reporting period may not be eligible for review.

Questions

If you have questions about an order, product availability, or documentation such as Certificates of Analysis before placing your order, please contact us.

Pius Solutions
Email: info@piussolutions.com

Our goal is to provide accurate information, transparent policies, and a smooth customer experience for every customer.