Shipping & Handling Policy
Research Use Only
Pius Solutions supplies products exclusively for laboratory research purposes. All products sold by Pius Solutions are intended solely for qualified laboratory research and are not intended for human or veterinary use, consumption, therapeutic, diagnostic, or clinical applications.
Processing Time
Orders are typically processed within one (1) business day after payment has been successfully received and verified.
Business days are Monday through Friday, excluding federal holidays.
Orders placed outside normal business hours may be processed on the next business day.
Please note that processing time is separate from shipping transit time.
Shipping Carrier
Pius Solutions currently ships within the United States using UPS.
Available UPS shipping methods will be displayed during checkout and may vary based on your shipping address.
Once your order has shipped, a tracking number will be sent to the email address provided during checkout.
Delivery Time
Delivery times vary depending on the UPS service selected during checkout and the shipment destination.
Delivery estimates are provided by UPS and may vary due to circumstances beyond our control, including but not limited to:
- Carrier delays
- Weather conditions
- Natural disasters
- Service interruptions
- Incorrect or incomplete shipping information provided by the customer
Pius Solutions cannot guarantee carrier delivery dates and is not responsible for delays after a shipment has been accepted by UPS.
Shipping & Handling
Every order is carefully prepared and packaged prior to shipment.
Customers are responsible for ensuring that someone is available to receive deliveries when necessary. Pius Solutions is not responsible for product condition resulting from unattended deliveries or delays after successful delivery by the shipping carrier.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Orders returned because of an incorrect, incomplete, or undeliverable address may be subject to additional shipping charges before they can be reshipped.
If you discover an address error after placing an order, please contact us immediately. While we will make every reasonable effort to update the address before shipment, we cannot guarantee changes once order processing has begun.
Lost or Damaged Shipments
If your package arrives visibly damaged, please contact Pius Solutions within 48 hours of delivery.
If your tracking information indicates that your package has been delivered but you have not received it, please notify us as soon as possible so that we may assist with initiating a carrier investigation.
Claims involving lost or damaged shipments are subject to the policies and investigation procedures of the shipping carrier.
Signature Requirements
Pius Solutions reserves the right to require signature confirmation for any shipment at our discretion.
Domestic Shipping Only
At this time, Pius Solutions ships only within the United States.
Shipping Restrictions
Products are sold exclusively for laboratory research purposes and are available only to qualified purchasers.
Pius Solutions reserves the right to refuse, delay, or cancel any shipment that does not comply with applicable laws, regulations, or our Research Use Only and Qualified Purchaser policies.
Questions About Shipping
If you have questions regarding shipping or your order, please contact us:
Pius Solutions
Email: info@piussolutions.com
Phone: (615) 429-3029